Shipping Policies

Shipping Policy

Please allow UP to 10 days for an item to ship.  Many items ship sooner.  Custom Made items may take longer - read the product description on each item. These are business days - typically Monday to Friday, excluding Holidays, but may ship sooner.  Many items are 'in-stock' and will be processed by the warehouse in the order in which they are received.   Out of stock items that can be produced, or our custom made to order items will take 10 days or more to ship.  If you have any questions, please feel free to contact us before placing your order and we will obtain stock availability for you. 

 EXCESSIVE SHIPPING CHARGES????

There are 3 things that can contribute to a high, or EXCESSIVE shipping cost.

1. Because we use a variety of suppliers and some items are shipped directly from them, shipping charges may appear ‘excessive’ if you add more than one item from two or more suppliers, as each will require an individual shipping cost from each supplier involved.  

2. Items marked with SHIPS AT 30# RATE, means the item is extra heavy and/or large and therefore costs more to ship.  We have not padded our item prices with shipping costs because shipping costs are a non-taxed item, therefore it saves you money.

3.  Most items are shipped with SIGNATURE REQUIRED which is an added fee with UPS, USPS, and FedEx.  This is for your protection, as well as ours.  We want to be sure you get the item(s) you purchased and not leave them for some stranger to pick up off your porch!

NOTE:  You **WILL BE REFUNDED** for any amount above the ACTUAL shipping charges. However, we will not know the actual shipping charge until the item(s) actually ship.

NOTE:  Items returned for being refused by shipping carrier will have the cost of return shipping charges deducted from refund amount prior to refund being issued.

**CHANGE OF ADDRESS REQUESTS MADE AFTER ORDER HAS SHIPPED WILL REQUIRE CUSTOMER TO PAY THE UPS OR FEDEX INTERCEPTION FEE BEFORE CHANGE OF ADDRESS IS MADE WITH CARRIER***

 FOR U.S.A. CONTINENTAL 48 STATES ORDERS: 

Orders are processed within 48 hours of receipt by West by Southwest Decor, a Pick My Gift store, Monday - Friday, excluding holidays.  Orders will ONLY be shipped to a verifiable address and will NOT be shipped to a P.O. Box Number.  An e-mail address and contact phone number are required in the event of a delay in shipment or back-order notification.  All major purchases will require SIGNATURE ON DELIVERY, so please have someone available to sign for the package.

We use UPS, USPS, & FEDEX as shippers, depending on the product to be shipped and by which supplier.  Our shipping prices are set per product based on the carrier that will be used for that product.   

Shipping for 3-day select, overnight, or other special delivery will require additional costs. Not all items are available to ship right away since some items are made to order.  If you have any questions, please call our office at 1-800-351-6790 for rates and availability of special shipping arrangements.

 Drop Shipping:

We can drop ship your order to a family or friend by having you put the name and address of the person to receive the order in the Ship To section of the shopping cart.  You will then put your own information in the Bill To section of the shopping cart. Note:  Billing information must match credit card information or your order will not be processed.  Once payment has cleared, your order will be drop shipped to the individual you specified in the Ship To section.

We do NOT have a wholesale drop-ship program - we are a retailer.  However, we can offer quantity purchase discounts to decorators, Realtors, builders, consultants, and other businesses - please contact us for a quote.

Depending on the shipping zone you live in, orders may take up to 10 business days for delivery, excluding holidays.  You will receive an e-mail notification when your order is received and again when your order is shipped. Keep a copy of your e-mail notification as it will contain your order tracking number.

FOR ALASKA, HAWAII, and CANADIAN ORDERS:

All above applies, but there is an additional $25.00 surcharge added to cover the higher shipping cost to these areas.

FOR INTERNATIONAL ORDERS: 

International Shipping is now available if the customer utilizes the World Wide Shipping Services of SHIPITO and uses the US address provided by them. 

NOTES:

Orders shipped via UPS or FedEx to Canada will incur duty taxes that must be paid by the recipient in Canada.  Contact your local broker for fees.  Additional Information can be obtained by contacting UPS International Shipping.

West by Southwest Decor is owned and operated by Pick My Gift.com

 West by Southwest Decor is UpFront

 We do NOT have a wholesale drop-ship program - we are a retailer.  However, we can offer quantity purchase discounts to decorators, Realtors, builders, consultants, and other businesses - please contact us for a quote.

 We do NOT have a wholesale drop-ship program - we are a retailer.  However, we can offer quantity purchase discounts to decorators, Realtors, builders, consultants, and other businesses - please contact us for a quote.