About us


West by Southwest Decor is a Pick My Gift store, owned and operated by Pick My Gift.Com, and was developed due to the growing popularity and demand for quality Western and Southwestern themed decor.  By opening the West by Southwest Decor website, we are able to offer more product choices to our customers.  We hope you will enjoy the fine quality products we offer - the majority of which are made here in the USA by many artists and Native Americans. 

Because the majority of our product are, or can be, 'made to order' at the time you place your order, the products are rarely ever 'out of stock,' with the exception of the occasional fabrics and/or leather products.  However, once the fabric and/or leathers are available, the product will be made.  Should that happen, we will inform you and give you the choice to wait on the availability of the item or cancel your order for a full refund.

Rest assured that our standard of excellent customer service still remains.  Look for all your Western and Southwestern decor accents, accessories, and gifts at West by Southwest decor first!  and remember, if we do not offer it, contact us, we might be able to get it for you.
 
Why Buy From West by Southwest Decor?
 
As an online retailer, we offer quality products from many resources that we are proud to say are mainly made in the USA.  Because we work directly with the artists, manufacturers, and warehouses, we can offer more options than other retailers to give you more choices in design, colors, styles, and sizes, and in many cases, offer 'custom' sizes.
 
We offer terrific customer service with a real person that you can call on a toll-free number between 9 am and 8 pm CST.  We can take your order or answer your questions, and if we don't know, we will find out for you.
 
We know that shopping online is a new experience for many people, but we want to assure you that our shopping cart is SSL protected so your personal information needed for ordering is secure.  However, all payments are processed through one of the most trusted payment processing providers available today - PayPal and therefore your credit/debit card information is NOT stored on our website.
 
We want your shopping experience to be as easy as going to the grocery store to buy a loaf of bread - without the hassle of having to create an account before you are allowed to make a purchase.  However, the downside to this type of guest purchasing means that you will need to contact us for updates on your order.  By eliminating any 'sign in' options, we also eliminate any back-doors for hackers to attempt to hack our site.

Please note that we have provided as much information as possible on each product page that you might need to make a purchase decision, such as the time frame the order will take to be made and/or how long before it will be ready to ship, the amount of shipping costs, as well as where the product is made and who the manufacturer is. 

Our products not only have large images for seeing the details (whenever possible), but have complete descriptions as to the measurements, size, weight, etc. as provided by the manufacturer.  However, if any information has been inadvertently left off, please feel free to contact our office for the missing information.  We will also make note to have the information included for future references.
 
Note also that each product page has a share bar that will allow you to add the product information to your personal Pinterest, Facebook, Twitter, Stumbleupon, Tumbler, Google +, Houzz, or share with your friends via Email.  You can also print the page by clicking on the print button in the share bar.
 
We believe a well-informed customer is our best customer, and our goal is to make our customers happy.  So if you have any questions about our service, products, or policies, please feel free to contact us - we're here to help.

Our policies can be viewed in full from the About Us drop-down menu in the header of the site.

Happy Trails,

West by Southwest Decor

Your Boutique Western Decor Store