Guarantees and Return Policy
OUR PRODUCT GUARANTEE
West by Southwest Decor, a Pick My Gift store, guarantees that the product(s) will arrive in good condition and be free of defects. In the event of poor or defective condition, the item will be replaced or a refund for the full purchase price of the product(s), less actual shipping and handling costs, will be issued upon the return of the defective product.
MONEY BACK GUARANTEE*
We believe you will love the products you purchase from West by Southwest Decor, a Pick My Gift store. However, if for any reason you are not 100% completely satisfied with your purchase, you may return the item(s)* for refund or replacement within 5 days of receipt of the order* less any restocking fee. Actual shipping and handling charges are non-refundable.
- You must contact the Pick My Gift office by email or phone at 1-866-376-2985 #3 prior to returning an item to receive a Return Merchandise Authorization (RMA) and instructions for making a return.
- All returns must be in the original packaging and not show signs of wear.
- All returns must be accompanied by the packing slip.
- Returns not received by Pick My Gift office within 10 business days of initial receipt of item by customer will NOT be refunded.
- 15% - 50% Restocking fee will apply to returns, depending on manufacturer. Please contact us if you have any question on a particular item.
- Orders canceled once the product has begun production will have a restocking fee assessed before refund is issued.
- Actual Shipping and Handling charges are NOT refundable.
- Items purchased with a reduced shipping cost or 'free shipping' will have the actual shipping fees deducted from refund.
- Customized, personalized, or special order items are non-refundable.
- NOTE: Items returned by the carrier for being refused by the recipient will have the cost of return shipping charges deducted from the refund amount prior to refund being issued.
Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information we collect to make our products and services more efficient and to communicate with our customers about their orders. Telephone numbers and email addresses are NEVER shared with third parties. Credit card information is NOT collected or stored on our websites, servers, or database. Payments for orders are submitted by the customer on the secure SSL encrypted PayPal website and are processed by PayPal. We only receive notification from PayPal when the payment has been received and placed into our Merchant Account with PayPal. PayPal does NOT provide us with your credit card number.
Automatic Information Tracking
Our website automatically tracks certain information based upon the shopper’s behavior on our site. This information is only used to analyze our shopper’s behavior and help us determine their interests in an effort to better understand and serve our customers. This information may include the shopper’s IP address of their computer, their browser software and/or operating system, information about their viewing and/or search history on our sites. Email addresses and/or any personally identifiable information are NOT automatically captured and are only obtained during the checkout process when the information is submitted by the customer and which are necessary to communicate with the customer all information concerning their order.
We do NOT require shoppers to create an 'account' or require them to 'login' at any time.
Our Use of Your Information
As our customer, your name, address, telephone number, and e-mail address will remain confidential and will be used exclusively by us only in direct response to your purchase, shipping of that purchase, information needed regarding a particular purchase, notification of order received, notification of order shipped, and future notification of product availability as requested by you, or in direct response to any other inquiry you make from our site.
We will occasionally send out emails advising you of new products, services, and/or other pertinent information regarding our specific site. However, any such emails will have a statement advising how you can be removed from our collective mailing list.
Additionally, information regarding sales, discount codes, or new product updates can also be obtained by following us on our Twitter, Facebook, or Pinterest page, and occasionally as listed in the scrolling header of our site, or as listed on our NEWS page on this site.
Sharing Your Information with Third Parties
Telephone numbers, addresses, and email addresses are NEVER shared with third parties for advertising or other marketing purposes under any circumstances. Your telephone number and address is only given to the shipping company (USPS, UPS, and FEDEX) that will delivery your order. USPS, UPS, and FEDEX each maintain their own privacy policies, but none, to our knowledge, utilizes any information for marketing purposes nor shares with third parties. However, any information given by you at any website outside our website via any Links and/or Resources page will be at your discretion and you will retain sole responsibility for data that you may enter at any other website outside our website.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Pick My Gift Stores
303 SW 45th St
Lawton, OK 73505
PLEASE REVIEW THE FOLLOWING TERMS & CONDITIONS BEFORE USING OUR WEBSITE(S). By using our site(s) you agree to follow and abide by these Terms & Conditions that govern their use and purchase of their products. Purchasing and shipping products that are on this site creates an agreement between you (the buyer), this Website, and the site owner, Pick My Gift.
The information on our site(s) is subject to change without notice, including but not limited to the rules that control the use of the site, By using the site(s) after such changes, you are agreeing to follow and be bound by the terms as changed.
All rights are reserved and copyrighted by Pick My Gift 2003-Present including, but not limited to product copy, graphics, design and all other text and graphics elements. You may not copy or download any materials displayed on our site except for your personal, noncommercial use. Without express permission, the following are prohibited: Reproduction, publication, transmission, display, distribution, modification, creating derivative works from, selling or participating in any sale or exploitation in any way, in whole or in part, of any content or of the site itself.
Pick My Gift is the trademark of Pick My Gift stores, Pick My Decor, West by Southwest Decor, and Cabin Chalet Decor. Other trademarks are the property of their respective owners. All other rights to logos, service marks and trademarks, not limited to company and manufacturer names, featured in this site, remain with their respective owners.
Information verification may be required prior to acceptance of any order, but receipt of an order number or an order confirmation email does not constitute an acceptance of an order or a confirmation of an offer to sell. Pick My Gift may limit the order quantity on any item and/or refuse service to any customer without prior notification. While errors will be corrected upon discovery, prices and availability of products on the Site(s) may change without notice, and Pick My Gift reserves the right to revoke any stated offer and to correct any inaccuracies, errors, or omissions even after an order has been submitted.
Links to Other Web Sites
Neither this site nor Pick My Gift Store sites has any control over or responsibility for the reliability or quality of other websites to which this site or Pick My Gift links or which link to this site or Pick My Gift stores.
Product Assembly and Safe Use
Purchase of a product means that you are agree to follow and abide with all guidance provided for proper assembly and safe use of that product, as provided by the makers or suppliers of those products, either as displayed with the product, supplied upon delivery, or listed in Product description.
Warranties and Disclaimers
Pick My Gift's intention is that data and information contained in its Site(s) are reliable and accurate; however, since data and information have been received from a variety of sources, they are PROVIDED ON AN "AS IS" or "AS AVAILABLE" basis. You expressly agree that your use of this site is at your sole risk. Pick My Gift EXPRESSLY DISCLAIMS WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ASSEMBLY, SAFE USE, WARRANTIES OF TITLE OR NON-INFRINGEMENT. PICK MY GIFT SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE, INCLUDING COSTS ASSOCIATED WITH SERVICING OR REPAIRS OF EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE(S), WHICH SHALL BE YOUR RESPONSIBILITY.
Limitation of Liability
IN NO EVENT, SHALL PICK MY GIFT OR ITS DIRECTORS, OFFICERS, EMPLOYEES, SUBSIDIARIES, AGENTS, SUCCESSORS, AFFILIATES, DISTRIBUTORS, THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR ASSIGNS BE LIABLE TO ANY USER OF ITS SITE (S), THEIR SUCCESSORS OR ASSIGNS OR ANY OTHER THIRD-PARTY OR ENTITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXTRAORDINARY, EXEMPLARY, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, LOSS OF USE, OR LOSS OF REVENUE, PROFITS OR ANY OTHER ECONOMIC ADVANTAGE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE(S) OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF IT ARISES THAT THIS WEBSITE HAS BEEN PREVIOUSLY ADVISED OF PROSPECTIVE POTENTIAL DAMAGE OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, WHETHER IN TORT OR FOR BREACH.
You hereby acknowledge and understand that the preceding paragraph is applicable to all information found throughout this site, including but not limited to service details and products. In those states that limit or do not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.
Pick My Gift operates its web site(s) from its office in Lawton, Oklahoma, USA, under the laws of the State of Oklahoma, which shall govern these terms and conditions without reference to its choice of law rules. Pick My Gift makes no representation that the information on its site(s) is available or appropriate in other locations, and access to site(s) in other locations where content may be illegal is prohibited. Visitors using our site(s) from any such location do so by personal choice and accept full responsibility for adhering to local restrictions and laws.
Customer Service Hours
For Sales & Product Inquires:
Monday-Sunday, 9 AM - 8 PM Central Standard Time
PRODUCT ASSEMBLY & SAFETY
Neither this website, nor Pick My Gift, designs, manufactures, or ships any of the products offered or sold on this site, and as such, makes no representation or guarantee about the safety of these products, or, in the case of self-assembled items, about whether purchasers who receive such products will properly and safely assemble these items. Product and assembly safety is solely and exclusively the province and responsibility of the manufacturer, the purchaser, and the shipper. Any suspected damage in shipping must be noted at the time a shipment is received with the shipper, and as stated in our Return Policy. Assume that suspected damage may create a potential safety hazard and we advise that you do not use the product. Product assembly must be completed in exact conformance with the Manufacturer's written instructions, and if offered, the Manufacturer's telephone assistance.
CHILDREN'S FURNITURE OR PLAY PRODUCTS.
Children's furniture, play products, and other potentially dangerous products must be used with special care to safety issues, and THEY MUST NOT BE USED WITHOUT FULLY READING THE MANUFACTURER'S INSTRUCTIONS & WARNINGS THAT WILL COME DELIVERED WITH THOSE PRODUCTS! IF THERE ARE NO EXPLICIT WRITTEN INSTRUCTIONS, DO NOT ATTEMPT TO ASSEMBLE OR USE ANY PRODUCT UNTIL YOU RECEIVE THEM. Pick My Gift will help you obtain any missing instructions or warnings.
Always follow the exact instructions provided by manufacturers when assembling their products. Most manufacturers offer additional phone support if you are need assistance in assembly. Product assembly instructions are the responsibility of the maker of that product. Both the process of assembly and failure to properly assemble a product can result in serious injury.
Neither Pick My Gift nor this Website are responsible for injuries resulting from use of products offered on and/or purchased from this site.